“Would you trust an ill family member with a discount specialist that you’ll never meet?  Or a business that outsources your media to another company without your knowledge, destroying any hope of recovery for money…all by luring you in with false hopes and BS success rates.    Some of our clients feel the same way about their lost company databases from failed RAID arrays and servers.  Wedding pictures saved on a clicking or beeping dropped external hard drive…maybe photos of lost loved ones or children growing up.  A beautiful novel not yet published that was saved on a dropped laptop.  Medical research saved on a keypad encrypted external hard drive?  We understand that your case isn’t just a number.  It’s personal.  It’s business.  Maybe it’s more.”

Don Anderson - Tri-State Data RecoveryDon Anderson, President - Tri-State Data Recovery & Forensics, LLC
American owned Data Recovery Services

It’s a professional service that requires a continuous investment in state-of-the-art equipment and overseas training as technology advances.

We do not work with cell phones.

As you browse through companies that advertise data recovery you have probably noticed that they all have nearly perfect success rates.  This is a tactic to lure you in.  The truth of the matter is that all drives must be properly diagnosed to determine the success rate.  If your drive is recoverable, we can do it!

Yes, we have several class 10 cleanrooms that are quality tested annually. Tri-State-Data-Recovery-uses-Class-10-Clean-Rooms

Due to a common misconception not all hard drives can be recovered.  Continuously powering on a drive with damaged heads can result in a head crash which could destroy the platters rendering the drive unrecoverable by anyone.  Tampering or opening a hard drive outside of a clean room can cause contamination that could result in data loss.  Formatting your drive and overwriting the sectors can cause corruption.  Running software on a drive with bad sectors can result in a head crash or increased media damage.  Professional data recovery is always recommended for any failing hard drive.

Yes, local clients will have the opportunity to view their recovered data in our office to ensure satisfaction!  If you aren’t local, then you will receive a file list upon completion of all recovered data.  In most cases we can separate any problem files so you will know what, if anything, isn’t recovered perfectly.

Unfortunately, not all drives can be recovered.   There are extreme  cases where the odds of success are low because of severe damage. Once we’ve completed the diagnostics, then we will give you a phone call with a proper assessment.  We may request the cost of parts in attempting the recovery.  If you decide to proceed with the recovery attempt agreeing to our conversation/agreement, then we will put in our best effort in attempting a partial recovery.

While SSD storage devices are designed for speed and performance, they are not recommended for important data storage.  SSD has a lifespan and the NAND degrades over time.  Recoveries are much more complex and the odds of success are also lower.

If the data is important, just take it to a professional engineer.  Whether your drive is good or physically failing, we follow the proper procedure from the start of your case.  Software scans put a lot of stress on a drive.  Even a good drive can fail from this process.

The simple answer is no.  Most computer repair shops outsource your drive to another state only after tampering and running software on it potentially causing more damage and tacking on middle man fees.

Yes, we have received drives from all over the world.  Click on the submit a case button for safe shipping instructions or call us and let us walk you through the process.

We keep a copy of your data on our encrypted servers for two weeks after completion of the case to give you time to back up your recovered data.  After two weeks we purge your data from our servers unless prior arrangements have been made. 

No.  Your data is stored on our encrypted servers while the work is being performed and only for two weeks after the case is closed to give you time to back up the recovered data.  Only the engineer that you will speak to will have access.  The labs are locked, monitored by cameras, alarmed and off limits to unauthorized personnel.

There are times we can provide file lists on level 1 recoveries.  Other times we cannot unless the quote is approved regardless of what’s on the drive because of the complexity of work involved in repairing the drive.

We have a secure drop that is camera protected inside the lab.  The secure drop is open 24 hours.  Inside you will find everything you need to submit your case.  Payment for the diagnostic fee can be paid via PayPal from the site or by calling with a credit card.

Tri-State-Data-Recovery-Secure-Drop

No.

World-Class data recovery is a full time job for everyone involved.  It requires global travel, ongoing investments, and in-house research and development.

We do recommend these reputable and honest computer repair services in the following area’s:

  • dtown tech, Computer repair service in Doylestown, Pennsylvania
  • FindANerd, On-site computer repair in Audubon, Pennsylvania

Certain drives we will not accept if opened and tampered with.  We recommend calling for a free consultation so we can determine if your drive is worth the recovery attempt.  Cases such as these require more time decontaminating platters and correcting additional problems from the original.   The odds of success drastically decrease with each non-professional attempt.

Software should never be used on a failing hard drive.  It is not designed to work with physically damaged hard drives and will cause severe media damage if used on failing drives.  It is only safe to use software on logical recoveries (level 1) i.e.- accidentally deleting your data or virus corruption.  

No.  We have received world-class training to ensure that we are providing the best possible recovery attempt on your failed drive.  We have created many state of the art on-site labs in our facilities including annually certified class 10 cleanrooms.   

We do not accept outsourcing, only referrals.  Referrals receive a commission based on level of recovery and outcome of the case.

We only deal with our clients direct.  If you are outsourcing client data, then we are not the right fit for each other. 

There are many reasons why:

  • The drives are tampered with first with a false understanding of the original problem resulting in more damage or complete destruction.
  • Lawsuits and legal issues commonly occur from outsourcing.
  • Clients cannot get direct answers to their questions since we are not answering them.  This causes confusion and stress for everyone involved.
  • Our fair quotes are ballooned into something else entirely with expectations that we’ll work for free so the middleman can make money for nothing.  Often resulting in quote denials because of ballooned quotes.  This results in hours of wasted engineering time.
  • We’ve invested millions in world-class research and development to become one of the best “real world-class advanced labs” in America providing our clients with the best possible odds of recovery the first time around.
  • If you care about the client consider referring as opposed to outsourcing and tacking on fees for no reason.

Once you have been added to our approved vendor list found on the left side of the FAQ under “Do you offer computer services also?”, we offer a 10% commission for referred cases upon success and completion of the case.

We travel overseas for advanced training courses and certifications from the developers of the most sophisticated tools available in the industry and collaborations with some of the best engineers in the world.  We continue training annually to keep up to date with modern technology and drive architecture.  Because the technology used to recover your data doesn’t derive from America, we must travel overseas to keep the highest standards in the industry resulting in the best odds of success for your data recovery attempt.   Along with some of the best training available in micro soldering here in the USA.

The flat rates advertised by these companies is their starting rate.  Most of these companies focus on the quick and easy cases. The free diagnostics and pick up services are lures to get your business.  It’s very important to choose wisely because in the wrong hands your data will be lost forever.  Read more

Yes, we have been certified HIPAA  compliant and follow all security protocols.  A business associates agreement can be created upon request.

Tri-State Data Recovery uses hardware firewalls internally maintained and updated daily by a full time employee who holds a degree in Network Management and several certifications such as CompTIA A+, Network+ and Microsoft.  We provide all in-house service on our own infrastructure.  Clients’ data is not uploaded or stored in any type of cloud or external network.  Client data is encrypted and stored locally for the stated time-frame.  Client data must be shipped via signature confirmation or picked up in the secure lab.  After the allotted time-frame we will user a Garner PD-8700 degausser and physical destroyer to purge your data forever (currently awaiting service since 1-20), or a drill press. Finally, we do not allow third party access for any additional unnecessary audits.Tri-State Data Recovery Garner HDD Destroyer

We kindly request that you call or email us to schedule an appointment so the engineer can personally meet with you.  Same day appointments are normally available given enough notice.

Yes, the engineer working on your case will call you after the diagnostic has been completed to thoroughly explain the problem and costs involved in recovering your data.  

We understand that at times the value of your data is not worth the cost of recovery.  If you deny our quote then you pay nothing further than the diagnostic fee which you’ve already paid at the start of the process.  Your drive will be returned in the same condition as was received or properly disposed of upon request.

We ask that the drive is blank and new with no previous data on it.  Alternatively, you can purchase a new external data drive from us at cost.

WORLD-CLASS ADVANCED DATA RECOVERY

Tri-State Data Recovery has recovered thousands of drives for data recovery. We are so devoted to providing the best possible attempt at recovering your data that we continuously participate in international training courses on the most advanced technology in media storage drives and devices, along with collaborations with other data recovery engineers world wide.  We accept all hard drives, solid state drives, usb flash drives, SD Cards and RAID arrays from any desktop, laptop or portable hard drive with any interface.

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We are the nation’s leader in professional server RAID, NAS, SAN and DROBO data recovery!

Tri-State Data Recovery has been trusted by numerous fortune 500 companies right down to your favorite sports teams and professional photographers.  We are the nations experts at recovering your lost databases from critical failed RAID servers, DROBO systems, VM’s, and all other RAID  and NAS configurations.  Don’t risk losing your data forever.

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Tri-State Data Recovery specializes in providing advanced chip off procedures on SSD, USB Flash drives, and SD Cards!

Tri-State Data Recovery uses the most advanced techniques with European technology to perform chip off data recovery on NAND based media, i.e.- usb flash drives, SSD or SD cards.

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