LOCAL DATA RECOVERY | NO OUTSOURCING

King of Prussia, Pennsylvania | Laboratory Services

SETTING THE STANDARD IN PROFESSIONAL DATA RECOVERY SINCE 2011

We know how stressful data loss can be, and we understand that the last thing you want right now is a sales pitch, an untrained shop experimenting on your only copy, or the risks of shipping your sensitive drive into the abyss.

If you have experienced a hard drive failure or data loss, Tri-State Data Recovery can help. We offer best-in-class secure laboratory data recovery services in Philadelphia, Pennsylvania, Delaware, New Jersey, and the entire Tri-State Area.  We have successfully recovered data from thousands of damaged hard drives and solid-state drives for local government, businesses, and private individuals alike — most with added complications from other failed attempts. At Tri-State Data Recovery, we are so devoted to providing you with the best possible attempt at recovering your precious data that our team has spent years traveling the globe to take part in extensive developer trainings and in-lab collaborations with other experienced data recovery engineers worldwide who share a passion for quality workmanship and advanced practice. We accept all hard drives, solid-state drives, USB flash drives, SD cards, and RAID arrays from any desktop, laptop, or portable hard drive with any interface, and we offer one of the most beneficial and fair data recovery referral programs in the nation. See you soon!

Read our story in📰 The Philadelphia Inquirer 

Reclaim Your Data. Trust the Experts.

When your data is irreplaceable, the last thing you need is a computer repair shop using amateur recovery techniques from YouTube  and then outsourcing your drive across the country exposing it to more risks — or a big-box retailer that simply ships your drive across the country to a different third-party lab, with costs and risks you never saw coming.

At Tri-State Data Recovery, we do things differently. Our local, secure laboratory is purpose-built for professional data recovery — not bolted onto a general repair service as an afterthought. We perform the work ourselves, on-site, with certified tools and a proven methodology that sets the standard for the industry.

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⚠️ Why it matters who handles your drive:

  • Consumer repair shops often attempt DIY recovery techniques and rely on sloppy practice found in instructional videos that can permanently overwrite or damage the very data you’re trying to save.  Because this industry is unregulated, anyone can advertise the service and practice data recovery on your precious drive, permanently destroying it.

  • Big-box retailers and national chains routinely outsource your drive to out-of-state facilities, inflating costs and putting your sensitive information in unknown hands

  • Mishandling drives containing personal, financial, or medical data can potentially constitute a HIPAA violation — exposing you to real legal and privacy risk

We built this facility because patients, businesses, and individuals deserve better. Your drive never leaves our hands, your data stays local and protected, and you’ll always know exactly what’s being done and what it costs.

Ready to recover what matters most? Bring your drive to our King of Prussia headquarters and speak with the recovery engineer — or ask about our referral program and learn how you can connect others with trustworthy, local data recovery without compromise.

SO CONSUMERS AND BUSINESSES IN THE TRI-STATE AREA HAVE A LOCAL CHOICE

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Let’s Begin

PROFESSIONAL IN-LAB DATA RECOVERY SERVICES OFFERED

EXTERNAL USB DRIVE 

Is your portable drive beeping or clicking? Have you dropped your portable Western Digital passport drive or banged your Seagate one touch drive? As technology advances, reliability for these type of hard drives has become a major concern. We can help at our advanced laboratory in the suburbs of Philadelphia, Pennsylvania.

RAID/SERVER/NAS

Tri-State Data Recovery has been trusted by numerous fortune 500 companies right down to your favorite sports teams and professional photographers. We recover failed RAID servers, DROBO systems, VMs, and all other RAID and NAS configurations — entirely in our own laboratory.

SSD/NVMe 

Solid-state storage degrades with use, and when it fails there’s no warning. Controller failure, corrupted firmware, degraded NAND, and drives that vanish from BIOS — recovered in-house with PC-3000 and DFL, including chip replacement and advanced cooling and reflow techniques at the bench. Certified in advanced micro-soldering through ACI Technologies in Philadelphia.

Apple iMac – MacBook – FUSION DRIVE

MacBooks and iMacs with removable SSDs or hard drives, Fusion Drives, the MacBook models carrying Apple’s “life boat” connector, Time Capsule and LaCie externals. We don’t do board repairs on current MacBooks with soldered storage, and we’ll tell you that on the first call rather than after we have your machine. Everything else is recovered in our own certified ISO Class 4 clean rooms in Montgomery County.

HARD DISK DRIVE DATA RECOVERY 

Spinning drives are recovered in-house, head assemblies replaced with precision-matched donor parts in clean room equipment independently certified to ISO Class 4 under ISO 14644-1:2015, by the same engineer who answers your call, certified at expert level on both PC-3000 and DeepSpar. The no obligation firm quote follows a thorough diagnostic.

USB FLASH DRIVE/SD CARD/SURFACE PRO

We specialize in micro soldering techniques which we incorporate in repairing bent or damaged usb flash drives. If the board cannot be repaired or isn’t damaged, then more advanced methods like removing and decoding the NAND chips or adjusting the reading current can usually be performed for recovering the data from failing usb flash drives or SD CARDS.

HELPFUL DATA RECOVERY GUIDES

Don Anderson of Tri-State Data Recovery examining a hard drive head assembly under a stereo microscope in the clean room, wearing lab coat, gloves and mask
Don Anderson, data recovery engineer and owner of Tri-State Data Recovery in Montgomery County, Pennsylvania, who personally opens every drive
Tri-State Data Recovery Computer Lab
Dropped hard drive emergency guide — Tri-State Data Recovery
A Police report filed in 2024 over a hard drive shipped from Doylestown, PA for data recovery that was rerouted and arrived after delay no longer matching the description and unrecoverable
Don Anderson at Tri-State Data Recovery with a drive received from shipping

BEFORE YOU TAKE IT ANYWHERE

TEST THE DRIVE FIRST. ALMOST NOBODY DOES.

This is the step that gets skipped, including at the repair counters, and it is the single biggest problem in consumer data recovery. Nobody tests the drive before they start running recovery software on it.

Start by listening to it. If the drive is clicking, grinding, beeping or buzzing, or if it was dropped while running or liquid reached it, do not power it on at all. Those are mechanical failures in progress, and two more minutes of spinning can turn a head problem into platter damage nobody can undo. Unplug it and call.

If it still spins up normally and sounds the way it always has, but it is slow, freezing, throwing read errors or no longer mounting, run the manufacturer’s own quick test before anything else touches it. WD Drive Utilities for Western Digital and SanDisk, SeaTools for Seagate, the Toshiba Storage Diagnostic Tool for Toshiba and Canvio. All three are free, published by the company that built the drive.

Run the short test or the SMART status check only. Never the extended, long or full surface test, which reads every sector on the drive and on a failing one can finish the job. Decline any option to repair, fix or erase, and do not run CHKDSK, because those write to the drive rather than read from it.

Check S.M.A.R.T. status with a quicktest before running data recovery software - Tri-State Data Recovery TIPS

Check S.M.A.R.T. status with a quick test  – Tri-State Data Recovery TIPS

A failed test means hardware, and no software on a counter will fix it. A passed test points toward a logical fault, which is usually the cheaper outcome, though it does not mean the drive is healthy. Write down exactly what it said, because it is the first thing we will ask you on the phone. Our full walkthrough is on the data recovery tips page.

IMPORTANT FACTS THAT MAKE TRI-STATE DATA RECOVERY DIFFERENT

01

INDEPENDANTLY CERTIFIED ISO CLASS 4 CLEAN ROOMS

“Class 100,” which many companies still advertise, comes from a federal standard withdrawn in 2001. It corresponds to roughly ISO 5 — about ten times dirtier than the ISO Class 4 this work is done to. That difference decides everything when platters sit exposed for hours during a multi-disc recovery.

02

HIPAA CERTIFIED SECURITY PROFESSIONAL

Your HIPAA sensitive drive requires encryption to be shipped out, and a failed drive can’t be encrypted. Our engineer is a Certified HIPAA Security Professional, awarded by 4Med Professional Training and Certifications through HIT University. No Outsourcing or HIPAA Violations.

03

TRAINED ON THE EQUIPMENT

Data recovery is an unregulated industry that America does not teach. Anyone can print “certified lab” on a website, and anyone with capital can buy the tools and a clean room. Twenty years in IT is experience, but without training on the hardware and the clean room procedures it’s practice — on your only copy.

04

NO MIDDLEMEN OR OUTSOURCING

No additional risks or delays caused from shipping your only copy. You speak to the engineer, not a salesperson working from a script or a portal that updates when someone remembers to. Know exactly who is working with your drive and has access to your data. Chain of custody documented from intake to return.

05

NO TIERED PRICING 

Mail-in operations sell speed in tiers: weeks as standard, then a fee to be seen sooner. It buys a place in a queue you were put at the back of. Most cases here are completed within a week without paying for expedited services, depending on parts and the extent of damage. Rush work is quoted per case by the engineer, before the job begins.

How Much Does Professional Laboratory Data Recovery Cost?

The cost of data recovery can vary greatly depending on the type/capacity of the drive and the extent of damage. In order for us to provide you with an accurate quote we must first perform an extensive diagnostic on the failed media drive in our advanced laboratory outside of Philadelphia, Pennsylvania. We charge a nominal fee of $106 (inc. tax) to properly assess your failed media device which is applied toward your successful data recovery. Our engineer can then determine the level of data recovery and the time involved in the recovery attempt, providing you with a firm quote which will include the cost of parts required to repair the drive. At Tri-State Data Recovery there are no hidden fees and you could expect costs between $400 to $2,500 for a single drive. A new hard drive to extract the recovered data onto can be supplied from you or you’ll have the choice to purchase a new drive from us. *Advanced cases that would fall out of this category would be discussed before any commitment. Military, veterans, first responders, seniors, students and teachers receive 20% off with valid ID.

OUR PRICING EXPLAINED

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OUR OFFICE, AND OUR LABORATORY

One Company, One Point of Contact

We are one company with one point of contact: our headquarters is in King of Prussia across the street from the Valley Forge Casino. It shares a building with other businesses, but our office is private and ours alone — the signage inside reads Tri-State Data Recovery. Call us to schedule your appointment and you can meet with the engineer to discuss your case.

Our recovery laboratory and certified clean rooms are housed separately, in an undisclosed, camera-monitored secure compound in Montgomery County. That facility is not open to the public — and by design. The sensitive data we handle, including files that may serve as legal evidence, demands strict chain-of-custody and HIPAA compliance, and a secure, access-controlled lab is how we guarantee it. Your drive never leaves Montgomery County or our chain of custody. And the engineer you speak with on the phone is the same person who opens it.

Our clean room equipment is independently certified to ISO Class 4 under ISO 14644-1:2015, and the certificate naming the testing firm, the class, the date and the technician is viewable along with all of our other training certifications before you commit to anything. We sign NDAs and Business Associate Agreements, provide the certifications and our data handling policy up front rather than after you have committed, and no case is outsourced to a third party.

Don Anderson, data recovery engineer and owner of Tri-State Data Recovery in Montgomery County, Pennsylvania, who personally opens every drive

Don Anderson. The engineer who answers the phone is the engineer who opens the drive.

Our mission statement is to give the Tri-State area a local option.

FOR THE MSPS AND IT FIRMS IN THIS COUNTY

WE DON’T COMPETE FOR YOUR CLIENT

Our office is at 630 Freedom Business Center Drive, in the King of Prussia business park, which puts us a few minutes from most of the providers working this corridor and directly off the route almost everyone else takes. For a failed drive that means a short drive rather than a shipment. Recovery is the only thing we do: no managed services, no helpdesk, no machine repairs, nothing to upsell. When a client’s drive fails physically, there is nowhere for that relationship to leak.

Several firms in this area already escalate those cases to us. We prefer that you refer the client directly, so there is no confusion during the interaction and no liability risk on your end. Send them to our site, or print an authorization form and have them call to schedule an appointment, noting your company in the “referred by” section. Follow up by email or phone whenever you want.

We recover the data and the client goes straight back to you, with a price they were quoted by phone before any work began rather than a figure that appeared after the drive had already left the state. The referral program pays 10% per completed case, and your client is told so, because a recommendation somebody is paid for should say it is.

The sanity check is open to you whether you use us or not: call and we’ll tell you honestly whether a case even needs a clean room.

Featured Stories & Latest Reviews

⭐⭐⭐⭐⭐

“We found ourselves in a real difficult situation when one of our hard drives failed. The drive and the data were very old and rarely used, but the data is critical for support of our legacy equipment. Don was very responsive and professional and understood the urgency of our need to recover the data. I dropped the drive off and on the same day, Don was able to perform his diagnostics and got back to me with some encouraging news. He needed to order parts and felt there was a good chance he could recover our data, but it would take about a week. Today, 1 week later, I received a call with the news that he was able to recover all but one file on the drive. We are very appreciative and highly recommend Tri-State Data Recovery Services. ”

⭐⭐⭐⭐⭐

“Don helped me recover my external hard drive that was damaged by my unruly pets. Don understood the urgency of the data I needed from the hard drive and the whole process was very quick. He also made recommendations for a much better backup system that provides more data security without increasing the workload. The data that I thought was gone is now not only recovered but backed up multiple times to make sure the same thing doesn’t happen again. I’m grateful for Don’s work and knowledge and cannot recommend Tri-State Data Recovery enough! ”

⭐⭐⭐⭐⭐

“Tri-State Data is the best! I had thought I was doomed when my external hard drive failed during finals week of my final semester of college. I ran around the city to these so-called data recovery labs that all seemed to only ship my hard drive off far away and asking for outrageous prices and time minimums of 2 weeks. Tri-State Data not only fixed my hard drive in a miraculous about 24 hours but did in for about half the cost of the other companies. I was able to see the actual on-site lab where it was worked on and Don talked me through the different steps in diagnosing the problem and extracting as many uncorrupted files as possible (99% of my files were saved!). Honestly, if they did not save my hard drive, I don’t know if I would have been able to graduate that semester. I 100% recommend Tri-State Data Recovery.”

⭐⭐⭐⭐⭐

“I recently suffered a complete failure of my hard drive. After another company was unable to help, Tri-State recovered all of my data. Owner Don Anderson did a difficult job with consummate professionalism and obvious skill. Highly recommended.”

⭐⭐⭐⭐⭐

“Straightforward, knowledgeable, and efficient. I had a quick estimate and the vast majority of my data recovered. Highly recommended.”

⭐⭐⭐⭐⭐

“Second time working with Don / Tri-State Data Recovery and again, a pleasure. Very professional, detail oriented and sensitive to my timing too. Got full data recovery for me and made process painless. A+”

⭐⭐⭐⭐⭐

“My hard drive failed and of course I did not back this particular drive up this time. I had a lot of important files and none of my computers would read the drive at all. I did some research and Tri-State had some of the best reviews. Definitely worth the ride to drop off the drive in person. Don was professional and really helpful. Going in, I knew it would be pricey but it was worth every penny because he was able to recover 100% of the files on my drive. Don really saved my bacon! If this happens to you, then Tri-State should be the first call you make! ”

⭐⭐⭐⭐⭐

“Tri-State is an extremely professional and yet very personal operation. I really felt my life that was stored on my crashed disk was lost forever.😞 Don was able to recover 99+% of that data. He understood how important that data was to me. From my many years of experience as an Electronic Engineer I can tell you that Tri-State has first rate labs and equipment. They also take great pains to safeguard your data. Don also provided great recommendations for future backup systems so that I never have to use his services again. You get one shot at getting your data back. Make it count and go to the place with the best chance of success – Tri-State.😀“

⭐⭐⭐⭐⭐

“Brought to the them a completely failed 10TB drive which had rendered all of my family photos, media and business information inaccessible. The drive was formatted as a Raid 0 to increase the likelihood of the inability to recover. 4 weeks later I have all of my info restored. Along the way the team was responsive to every inquiry or message, even over the weekends. The cost of which was 40% lower than Corporate companies.”

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Jamal Wells profile picture
Jamal Wells
3 days ago
Don Anderson at Tri-State Data Recovery in King of Prussia was a tremendous help when my laptop’s SSD failed. As a Philadelphia architect and business owner, I deeply appreciated that he made an exception to fit me in despite having a medical appointment, recognizing the urgency. That kind of dedication is hard to find. His advanced expertise, including testing down to the component level, was matched by his personable, easygoing manner. He was a pleasure to talk with and helped make a stressful situation easier. Thanks to his high-level experience and clear recommendations, my laptop is now back up and running. I highly recommend Don for his expertise, honesty, and exceptional care. I would definitely use his services again.
Peanut Butter Mustache profile picture
Peanut Butter Mustache
3 days ago
I cannot say enough great things about Don Anderson and Tri-State Data Recovery! As a military veteran living in Coatesville, PA, finding a business that is trustworthy, reliable, and genuinely cares about its customers means a lot to me. From start to finish, Don was absolutely fantastic to work with. He was professional, knowledgeable, and incredibly responsive throughout the entire process. What impressed me most was his willingness to take the time to explain everything in detail, making sure I understood the recovery process and what to expect. He was upfront, honest, and never made me feel rushed or pressured. The service was fast, dependable, and exactly what you hope for when dealing with something as stressful as potentially losing important data. It's refreshing to work with someone who clearly takes pride in their work and values customer service. As a veteran, I also really appreciated learning that Tri-State Data Recovery offers a 20% discount to active-duty military members and veterans. It's a generous gesture and a great way to show appreciation for those who have served. If you're anywhere in the Chester County, Coatesville, or greater Philadelphia area and need data recovery services, I highly recommend reaching out to Don. His professionalism, integrity, communication, and customer service are second to none. Thank you, Don, for the outstanding service and for supporting our military and veteran community! You've earned my trust and my highest recommendation!
Gayle Brown profile picture
Gayle Brown
2 weeks ago
Extremely happy to have found Don, and that all work is done locally in Montgomery County, PA. After suffering drive failure and hoping to retrieve the data, I reached out to a larger company offering data recovery. While they advertised the service, they in fact send work elsewhere at an unbelievable cost. I made the decision to look for a local lab to control where my data would be handled securely. I found Tri-State Data Recovery!! Don was understanding, explained the process and pricing structure based on work required and successful recovery. I was very comfortable entrusting him with my data and even more pleased that he was able to recover it. Don makes it very easy to deliver equipment, provides updates throughout and has you verify before leaving with your data. I hope I don't need his services, but should another event occur I know who I will call immediately.
Brian Howells profile picture
Brian Howells
4 weeks ago
Don did incredible work retrieving data that I had almost given up hope on. Because of that, I managed to keep data that was very important to me. Don also worked fast and a process that I thought would take weeks only took a couple of days. I cannot recommend Tri-State Data Recovery enough.
Joseph Houk profile picture
Joseph Houk
4 weeks ago
Huge thank you to Don and Tri-State Data Recovery for their transparency, time, effort, and overall professionalism. From start to finish, they kept us informed and updated throughout the entire process. They also provided additional guidance, support, and insights for secure data management and security practices for the future. Luckily for our case, their recovery effort was successful and we are beyond thankful to have found them. We highly recommend Don and Tri-State Data Recovery to everyone in the Greater Philadelphia area. A+ across the board!!
CM K profile picture
CM K
4 weeks ago
I checked a few data recovery places and all of them were a racket. I wanted a person that I could hang off my drive too, that I could ask questions of, that would take the time to explain as well as listen to me. I wanted the personal touch. I definitely got that from Don at Tri-State Data Recovery. He was exceedingly patient and kind through the entire process. He explained everything thoroughly, detailing each step. And when he discovered that my drive was not as damaged as we thought, he was honest and didn't charge me through the roof. He was very fair and honest. If you are on the fence, go see Don. You will not regret it.
T Bragg profile picture
T Bragg
4 weeks ago
Had Tri-State Data Recovery look at an old Seagate external drive that stopped working. Don explained what needed to be done, including clean room dismantling. His diagnosis was as he predicted and he successfully retrieved nearly all of the files, including decades of family pictures. Very competent and thorough.
Janay Miller profile picture
Janay Miller
2 months ago
I cannot say enough wonderful things about Mr. Don. Although my data could not ultimately be recovered, he still deserves every one of these five stars. Mr. Don carefully examined my flash drive and explained that it was a monolithic device. Because of the severe way it had broken internally, recovering the data was unfortunately beyond what was technically possible. I want to make it very clear that this outcome was not a reflection of his knowledge or ability. Mr. Don is exceptionally knowledgeable, experienced, honest, and professional. I genuinely believe that if my data had been humanly recoverable, he would have found a way to retrieve it. Unfortunately, my flash drive did not simply need a data-recovery expert—it needed a miracle from God! What impressed me most was Mr. Don’s honesty and compassion. He did not make unrealistic promises, take advantage of my desperation, or pretend that he could perform the impossible. Instead, he patiently explained the problem and taught me an invaluable lesson about never storing important information in only one location—especially on a flash drive. Because of his advice, I now understand how important it is to maintain multiple backups of irreplaceable files. Of course, losing my data is heartbreaking, but sometimes unfortunate things happen in life. Even without the outcome I desperately wanted, Mr. Don still gave me something valuable: honest answers, greater knowledge, and guidance that can help prevent this from happening again. I wholeheartedly recommend Mr. Don to anyone needing data-recovery services. His expertise is impressive, but his integrity, kindness, patience, and professionalism are what truly distinguish him. A five-star professional is not only someone who succeeds when recovery is possible—it is also someone who is honest and compassionate when it is not. Mr. Don is exactly that kind of professional. Thank you, Mr. Don, for doing everything within your ability and for treating me with such dignity and care during an extremely stressful experience.
Rachel Franklin Photography profile picture
Rachel Franklin Photography
3 months ago
Don went above and beyond throughout the entire process. Not only was he incredibly thorough and thoughtful, but when I underestimated the storage I needed, he transferred everything to a larger drive at no additional cost, even though it took him twice as long. He is knowledgeable, patient, positive, and genuinely cares about his clients. After working with him, it’s easy to understand why he has so many five-star reviews. If you need data recovery or file transfers, I highly recommend contacting Don. Thank you again, Don!
RZR profile picture
RZR
3 months ago
Fast, expert service. I highly recommend!!
J G profile picture
J G
4 months ago
I contacted Tri-State Data after my daughter knocked my laptop on the ground and destroyed an attached USB drive. I initially called Staples, who told me that there was a high probability that they would send it to another location to assess the damage and get it fixed. I didn’t like the idea of my important files being sent somewhere that I didn’t know. My husband found Tri-State Data when looking for a reputable company in the area. Don responded to my call quickly. He worked with me to drop my USB off the next day. I appreciate that he gave me a timeframe for when he could assess the damage and call me back. He did exactly what he said he would. I dropped my USB off on a Thursday and had the recovered data by Tuesday. Don was extremely friendly and knowledgeable about data recovery. I highly recommend Tri-State Data to anyone needing to recover their data. It’s scary to have lost documents and nice to know that there are people who can help. Thanks, Don!
Julie Furru profile picture
Julie Furru
4 months ago
Don was very knowledgeable, professional, and kind! He explained everything well, kept in contact with me, and recovered all the data I needed. Thank you so much, Don!!!
Ed Hydock profile picture
Ed Hydock
4 months ago
Don did an incredible job recovering every piece of data on what I thought was a broken hard drive. The service is not cheap, but the information I thought I'd lost was incredibly important. So the price was absolutely worth the piece of mind that comes from having those materials back. Highly recommend!
Dan Haas profile picture
Dan Haas
6 months ago
don at tri state data recovery is a true trusted professional; a rare find in the cluttered world of data recovery. no sales gimmicks - just efficient, expert services delivered from his local lab! he recovered my data where others failed. HIGHLY RECOMMEND!!
Steve Kellner profile picture
Steve Kellner
7 months ago
I was in a panic after my hard drive became inaccessible and I feared that I had lost decades of pictures into the abyss. After doing some research and finding Don and Tri-State he put my mind at ease and was able to recover everything. I can't recommend him enough, very down to earth and easy to understand the intricacies of the process. I'd give 100 stars if possible!
Karen Lindsay profile picture
Karen Lindsay
9 months ago
In a total panic, I thought I lost everything on a work related flash drive!! Thanks to Don at Tri-State Recovery - he saved the day! I can't tell you how much time he saved me on recovering this flash drive ! Will absolutely recommend his services !! Thank you!!!
Catanzaro Insurance profile picture
Catanzaro Insurance
9 months ago
Accidentally bent my very important Flash Drive with many years worth of work! Don was able to recover the information and allow me to get back to work! I am following his recommendation to back up my work more often, but he definitely saved the day!! What a relief!! Will absolutely recommend this service !
William Meeryeck profile picture
William Meeryeck
9 months ago
Don from Tri-State Data Recovery did a superb job in the clean room recovering data from my WD EasyStore 5TB usb drive. I had stupidly left it attached to my desktop when trying to install additional RAM. It fell to the floor. What's worse, I even dropped it a 2nd time! When I plugged it in, the system wouldn't even recognize it... I brought the drive to Geek Squad with high hopes. Alas, they said there was nothing that could be done, it needed recovery done in a clean room. I was very lucky! Don was able to recover well over 95% of my data. And it's running perfectly now (a month later). Thank you Don so much!!!
Dave Gagliardi profile picture
Dave Gagliardi
4 years ago
Don at Tri State Data Recovery is a pleasure to deal with. He got some data recovery done for me within a few days. I had gotten a computer a few years ago at a big electronics store (BestBuy), and the SSD failed, and that store's G-Squad couldn't get the data off the hard drive. I called Tri State Data Recovery, and I was able to get an appointment soon, and met with Don, who is a wealth of information. He is friendly and helpful, and right away gives you a feeling that you've gone to the right place. He contacted me later that day and said he was fairly sure he could recover most or all of the data, and he gave me a timeframe of a few days, and then exactly on the day he said it would be ready, he contacted me again and said that he got it all done successfully, and at the promised price. It was top notch customer service, and I cannot imagine any better service. I am recommending to the company that I work for, that if we need data recovery services, that Don at Tri State Data Recovery should be enlisted for that. If you ever have the need for Data Recovery services, you should call Don at Tri State Data Recovery. He is extremely knowledgeable, and he is more than willing to teach you about how to avoid the problems that led you to his services, and to generally educate you about hard drives, and other electronic storage devices, plus its likely that he'll be able to assist in recovering data for you, although he notes that there are some times when data cannot be recovered. But he can guide you on what devices to buy (or avoid buying), and about backing-up data, so that you'll never need his services. Overall, my experience with Tri State Data Recovery could not have been better. I wish every business were this good.
Matthew Groth profile picture
Matthew Groth
4 years ago
Don did an awesome job in recovering the data from my hard drive that had failed with little warning. I feared that much of the stuff was lost forever, but thanks to Don's efforts about 99.9% of it was able to be recovered. What a relief! I would highly recommend Tri-State Data Recovery Services for anybody who finds themselves in a similar situation.
Rad D profile picture
Rad D
4 years ago
Don does the great job. Most likely the best data recovery service in the country. They won't ship your hard drive out of state or even out of the country, they do all the work on site. There are a lot of computer stores offering this service, but all they do is outsource it. Tri-State saves you money y doing everything in house. Very highly recommended.
Roger Wilson profile picture
Roger Wilson
4 years ago
Don was great! He managed to recover all my data from a hard drive that was corrupted and kept shutting down. The job was done quickly and the results were well worth the cost, saving me a TON of time and effort to reconstruct the information. He also provided guidance on backup systems and utilities to help avoid a similar incident in the future. Highly recommend!!
Elaine Leigh profile picture
Elaine Leigh
4 years ago
What a lifesaver! Don was extremely helpful, honest, and thorough in helping me recover really important data on a damaged external hard drive. He was available and communicated with me every step of the way and helped me get everything back! I am so impressed and would highly recommend this service for your most challenging data recovery needs.
Katie Pressler profile picture
Katie Pressler
4 years ago
HIGHLY Recommend Tri-State Data Recovery for any data loss. This company is the real deal - there are many companies that pose as recovery specialists but they will send your device to a 3rd party "recovery business" and will scam you for your money and not recover your data. Not the case with Tri-State! They were able to recover 98% of my data which has me speechless because I was convinced I would never see my files again. Don informs you of each step in the process making it smooth and easy. Couldn't be more grateful!
Edge of Cinema Cinema profile picture
Edge of Cinema Cinema
4 years ago
Don helped us recover a drive that went haywire and could have cost us an incredible loss to production. Thankfully, Don was able to quickly recover everything. He's fast, informative throughout the process, and gave us great information to avoid issues like this in the future. If you've experienced a loss of data, call Tri-State Data Recovery Services first!
Kyle H profile picture
Kyle H
4 years ago
what an amazing experience I had at Tri State Data. I highly recommend using them. I had my main server for my company go down and my back up failed and not only did Don get me right in because it was an emergency, but he did it fast and didn't take advantage of me on price when everyone else I called clearly was. They were fast and got 100% recovery which from what I hear isn't easy to do. They saved me months of data entry Do yourself a favor and call them you will not regret it!
Heather Teter profile picture
Heather Teter
4 years ago
Don was a life saver with being able to save my files. I had a passport external drive and it wasn't loading to my Mac or any other devices. I asked around and was directed to Don. I was super happy that he was local and I could drive to his office. I really didn't want to mail my drive somewhere. I wanted to be able to have a conversation and be able to trust the person with my files. Don is very knowledgeable, kind and I trust him. I spoke with him on the phone and then delivered my drive later that day. He was able to take a look at it and was able to save about 95% of my files. WONDERFUL! The drive had business files, personal files and photos on it. He did such a wonderful job and was quick. I was able to pickup the recovered files within the week. Thank You Don! I really appreciate it! :)

Data Recovery Tips & Guides

Is backing up my DATA to the cloud safe?

A dentist called me in a panic in August 2019. His practice had been shut down by a company he had never heard of, along with roughly four hundred others, and there was nothing local to recover. What I tell clients about the cloud, and about the second copy nobody counts.
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The flat rate data recovery lure -Explained

Flat rate, or flat service? Data recovery is unregulated. No license is required, no board governs it, and no minimum standard exists for who may advertise the service. So as PC repair shops, phone stores, IT providers and big-box retailers have moved in, the number of companies advertising professional data recovery has multiplied. The number of certified laboratories has not. What has grown instead is the distance between what is advertised and what is actually behind the counter.
Read more

Is shipping my hard drive for data recovery safe?

While this article will go into more detail regarding the overwhelming unreliability of American shipping services and the affect it is having in terms of data loss, I would like a moment to first give a brief description and example of the effects caused from a critical data loss.
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More Tips & Guides

FREQUENTLY ASKED QUESTIONS

KING OF PRUSSIA DATA RECOVERY FAQ

Put both street addresses into Street View and read the sign over the door. One of them is a computer shop trading under its own name, hosting a national recovery company’s listing — nobody at that counter opens drives, and anything left there is couriered out of state, exposing your drive to many risks. Then search each street address on its own, without a company name, and see what else comes back at it. The check costs nothing and takes about thirty seconds. Ask both companies the same question afterwards: is the company named on the listing the same company that opens the drive?

The phrase covers two different jobs. One is running software on a drive that still works — undeleting files, repairing a file system, pulling data off a machine that won’t boot due to a computer or software issue. That needs no special facility. The other is opening a drive that has physically failed, replacing its internal parts with precision-matched donor components in filtered air, accessing/repairing firmware modules and reading it with hardware built for the purpose. Only the second requires a certified clean room. If your drive clicks, beeps, grinds, was dropped, got wet, or isn’t detected at all, running software on it will make things worse.

Ask for a number, because the letters alone mean nothing. ISO 14644-1 defines nine classes, 1 to 9, and lower is cleaner — each step permits roughly ten times more airborne particles than the one below. ISO Class 9 is about as clean as an ordinary office, and “Class 100” comes from a US federal standard withdrawn in 2001. Our clean room equipment was assembled new in 2020 and independently certified to ISO Class 4 under ISO 14644-1:2015 by an outside firm and signed by a NEBB-certified technician. You can view our certificate and credentials on this page.

Unplug it and leave it alone. Clicking usually means the heads can’t read the servo data written on the platter — often a head failure rather than platter damage, which is frequently recoverable, but only if the drive stops now. Every additional power-up risks the heads touching the recording surface, and when that happens magnetic material comes off the platter and does not come back. Don’t run recovery software, don’t freeze it, and don’t let anyone open it outside a certified clean room.  We have put together an emergency guide for dropped drives on this page.

When drives are shipped out-of-state, you instantly lose the chain of custody.  In cases another company has called unrecoverable, or where a previous attempt made things worse. Tell us exactly what was done and by whom — it changes what’s still possible.  Bring the receipts and proof of any correspondence.

We are one company with one point of contact: our headquarters in King of Prussia. It shares a building with other businesses, but our office is private and ours alone — the signage inside reads Tri-State Data Recovery.

Our recovery laboratory and certified clean rooms are housed separately, in an undisclosed, camera-monitored secure compound in Montgomery County. That facility is not open to the public — and by design. The sensitive data we handle, including files that may serve as legal evidence, demands strict chain-of-custody and HIPAA compliance, and a secure, access-controlled lab is how we guarantee it. Your drive never leaves Montgomery County or our chain of custody. And the engineer you speak with on the phone is the same person who opens it.

That is a scheduling product, not a diagnosis. When a standard turnaround is measured in weeks and faster tiers are sold at a premium, what the premium buys is a position in a queue at a facility processing work from a wide area, priced by somebody you will never speak to. It tells you nothing about what failed or what the recovery will cost. Our rush service works the other way: most cases are completed within a week without paying for expedited services, and where a case is genuinely urgent the rush figure is quoted per case, by the engineer, before the case is accepted.

Give us a call at (800) 798-0727 and explain your situation.  We offer an expedited service and same day appointments for emergency cases where we work around the clock until it’s finished.  We have been known to recover critical data within 24 hours.  Most cases are completed within a week depending on parts availability and the extent of damage.

These are lure tactics designed to pull local consumers into shipping out your only copy and make you believe that they offer the same quality of service at an unrealistic price.  Learn more about the true costs of data recovery.

The evaluation itself usually is free. What it costs is leverage. A free evaluation moves your only copy into somebody else’s building before any price exists, and the number arrives afterwards, set by the company that now holds the drive, at a facility that may be several hundred miles away.

By then you aren’t comparing options. You’re choosing between a figure you weren’t expecting and a return shipment or unexpected costs you may also be paying for while hoping that your drive is in the same condition when it left. Ask three things before anything ships: what does the recovery cost, what happens if I decline, and what are the costs to get it back.

NOTHING CHARGED MEANS NOTHING ITEMIZED

A free diagnostic sounds like the low-risk option, and there is one consequence of it that almost nobody considers. When nothing is charged, nothing has to be itemized. No invoice, no parts list, no record of what was opened, powered on, removed or run against the device. You are given an outcome and a figure, with no document describing how either was reached.

That matters most at the moment you decline. Ask for a written statement of what was done before you agree to anything: what was opened, what was removed, what was attempted, and what condition the device will be in when it comes back. A company doing straightforward work writes that down without hesitating. Where the answer is that the assessment was free so there is nothing to itemize, you have learned something worth knowing.

And one more that almost nobody thinks to ask, which is why it is worth asking. Will the drive come back in the same condition it left in? A drive returned after a declined quote may have been powered on repeatedly, had recovery software run against it, or been opened. A drive that was left alone is a materially different job from one that has been tried repeatedly — so a declined quote can quietly cost you more than the return postage. Get the answer in writing before anything ships.

A published diagnostic fee answers all three in advance, which is the entire reason we charge one. $106 per drive, tax included, applied toward a successful recovery. You know the number before we have anything of yours, and you can compare it to anybody.

DATA RECOVERY NEAR ME

Avoid risking mail-in service and take the short ride to King of Prussia

Dealing with critical data?  Don’t lose your chain of custody and gamble on shipping risks when you can drop off your drive in person and know who has access to your data.  And if you still would rather ship, then keep your data in Pennsylvania and speak with the engineer working on your case.

Allentown
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🎖 Military & Veterans Discount

Tri-State Data Recovery proudly offers a permanent 20% discount on all data recovery services for active military and veterans with valid military ID. We understand your sacrifice and are honored to serve those who served us.

“I cannot say enough great things about Don Anderson and Tri-State Data Recovery! As a military veteran living in Coatesville, PA, finding a business that is trustworthy, reliable, and genuinely cares about its customers means a lot to me.

From start to finish, Don was absolutely fantastic to work with. He was professional, knowledgeable, and incredibly responsive throughout the entire process. What impressed me most was his willingness to take the time to explain everything in detail, making sure I understood the recovery process and what to expect. He was upfront, honest, and never made me feel rushed or pressured.

Thank you, Don, for the outstanding service and for supporting our military and veteran community! You’ve earned my trust and my highest recommendation!”

YOUR DATA DESERVES A REAL LABORATORY

Not a Middleman.

If your hard drive, SSD, NVMe, RAID, or external drive has failed — stop. Do not power it on again. Do not hand it to a big box store. Call Tri-State Data Recovery and speak directly to engineer Don Anderson at our King of Prussia headquarters today.

Call (800) 798-0727
START MY RECOVERY
Delaware Valley Chapter – Joined 2012
High Technology Crime Investigation Association
Corporate Office

630 Freedom Business Center Drive

(800) 798-0727

☎︎ Call now and leave a detailed message for emergency services!  We will return your call ASAP!

🫆DIGITAL FORENSICS SERVICES

• Write-Block Imaging

• Court ready computer forensics reports

•  Expert court testimony

• DoD hard drive erasing

• Data Recovery malpractice expert

⚕️ HIPAA COMPLIANT

APPROVED FOR

MEDICAL DATA RECOVERY

Certifications