In order for us to provide you with a firm quote and no surprises on the cost of recovering your damaged storage device, we must first perform a thorough diagnostic using state of the art cleanroom and professional equipment like the European PC3000 combined with over a decade of world class training and expertise. To us a diagnostic is not a simple software scan using downloadable recovery programs like your local computer shop would do in hopes that the drive is not physically damaged. We will provide a thorough examination in a certified class 10 clean room by a data recovery engineer on all physically damaged cases.
Data Recovery is broken down into three levels of complexity explained below in detail. Once the diagnostic has been completed, then we can provide you with a no obligation firm quote based off the complexity of the problems, cost of parts, and time involved. If you agree to the quote, then the work will proceed and you will be responsible for payment upon a successful recovery of your requested (noted on agreement form) data. If the data cannot be recovered for any reason, then no further charges other than the diagnostic fee and cost of parts (if agreed upon) will be due. There are cases where parts must be ordered and odds of success are low due to tampering, opening, banging, or running software on a damaged drive, etc…
In the event parts must be ordered and odds are low either from previous recovery attempts or previously opening and contaminated the platters, you may be required pay for the cost of parts regardless of the outcome before the remaining work can be completed. This will become clear upon completing the diagnostics. View the table below for the diagnostics rates and time frames before we can provide you with a firm quote. Please note the time frame begins when the drive is received by our lab.
All cases must start with a proper diagnostic to determine the extent of the damage and cost involved in recovering your DATA.