Start a Case

Step 1

Download and fill out the Authorization/Agreement Form

To start the process, please fill out the form below carefully. Once completed, please print the form and hand sign and date in the appropriate space. Remember to note the most important data needed.

Step 1

Download and fill out the Authorization/Agreement Form

To start the process, please fill out the form below carefully. Once completed, please print the form and hand sign and date in the appropriate space. Remember to note the most important data needed.

Local Drop Off

Call to schedule an appointment.
Drop off drive with completed authorization form at

50 W Third Ave Suite 210, Collegeville, PA 19426.

Inside of Collegeville Station on the first floor across from Bonjung 

We encourage all of our clients’ within driving distance to visit our facility.  If you would like to drop off your drive in person you can schedule an appointment to drop off and pick up your storage device at our Collegeville location. You can meet with the data recovery engineer working on your case and you can verify the recovered data in person at our office. We kindly ask that all local clients’ call to schedule an appointment so that the engineer can be available to meet with you. Please complete the authorization form and bring it with you. If you do not have access to a printer then we can supply the form in our office.

Using the Secure Dropbox

Located in front of the laboratory inside of Collegeville Station

Pack your drive securely in a small box (shoebox size or smaller), include the completed authorization form and a check for the diagnostic fee.  The diagnostic fee can also be paid by using the PayPal link at the bottom of the site.  The building is open from 8am-12am daily and the drop box is located directly in front of the lab.  To use the drop box open the lid and place your box inside and then close.  The box will fall into a padded and locked bin.  Call us or send us an email to let us know that you had dropped the drive off using the drop box so we can get started without delay.
Tri-State Data Recovery drop box

Shipping Instructions

  1. To prevent further damage, the drive(s) should be enclosed in an anti-static bag and wrapped in bubble wrap to prevent banging around inside of the box
  2. Please include the signed and completed authorization form
  3. Enclose a check for your diagnostic or pay with the PayPal link at the bottom of this page
  4. Ship to:
Tri-State Data Recovery
Attn: Don Anderson
50 W Third Ave, Suite 210
Collegeville, PA 19426

We recommend FedEx, DHL or UPS shipping.  Signature is not required but a tracking number must be obtained.  Please be certain to keep your tracking information and use the form below to send us a message providing us with the tracking information so there is no confusion to where the drive is and we know when to expect it. You have the option of including a good external drive to copy the recovered data onto or you can purchase a new drive from us.

Send us your tracking information

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