Can't I just send the drive out to an outsourced company that promises the lowest costs and free pickup or delivery fees?

There are a few large American companies that have been doing business using virtual offices (drop off locations) for many years and new inexperienced companies popping up every year advertising false promises and practicing with your drive. Eliminate all the confusion and give your data the best odds of recovery by making the right decision the first time. By choosing Tri-State Data Recovery you will avoid inflated time frames, ballooning quotes, mishandling by middle men, destruction from inexperienced techs, or even loss by improper shipping just by dealing with a reputable source. At Tri-State Data Recovery you will always have the opportunity to speak with the engineer working on your case and get the answers you're looking for!

In order for us to provide you with a firm quote and no surprises on the cost of recovering your damaged storage device, we must first perform a diagnostic using state of the art professional equipment like the Russian PC3000 combined with over a decade of world class training and expertise.  To us a diagnostic is not a simple software scan using downloadable recovery programs like your local computer shop would do in hopes that the drive is not physically damaged.  We will provide a thorough examination in a certified class 10 clean room by a data recovery engineer on all physically damaged cases.

Data Recovery is broken down into three levels of complexity explained below in detail. Once the diagnostic has been completed, we can provide you a no obligation firm quote based off the complexity of the problems, cost of parts, and time involved.  If you agree to the quote then the work will proceed and you would only pay upon a successful recovery of your data.  If the data cannot be recovered for any reason then no further charges other than the diagnostic fee and cost of parts (if agreed upon) will be owed.  There are cases where parts must be ordered and odds of success are low due to tampering, opening, running software on a damaged drive, etc…

In the event parts must be ordered and odds are low either from previous recovery attempts or previously opening and contaminated the platters, you may be required pay for the cost of parts regardless of the outcome.  This will become clear upon completing the diagnostic.  View the table below for the diagnostic rates and time frames to provide you with a firm quote.  Please note the time frame begins when the drive is received by our lab.

Why is there a diagnostic fee when other companies offer free evaluations?

At Tri-State Data Recovery we offer professional data recovery. Each case is diagnosed meticulously by a certified data recovery engineer using Russian technology, not a computer technician with software you can download yourself. All diagnostics on physically damaged drives are examined in a class 10 clean room thoroughly providing you with the most accurate assessment on your case. You will know what is wrong with your drive, the extent of the damage, probability of success and the costs and time involved in recovering your priceless data. You will receive a no obligation firm quote with a realistic time frame upon completion of the diagnostic testing.

Taking your hard drive to a local repair shop that advertises data recovery along with a list of other services may seem like a logical and cost effective decision, but be warned that in the wrong hands and after further damage caused by negligence your recovery may no longer be possible.  By using improper tools, running software on a damaged hard drive or physically opening the hard drive outside of a proper class 10 clean room  will yield irrevocable damage causing lost data or complete destruction of your storage device.  Nearly all multi service shops ship out your drive after damaging it further by running software on it to a third party in another state while tacking on middle man fees.

Standard diagnostic fee

$65 + tax per drive
  • 48 hour diagnostics turnaround
  • Includes all types of hard drives and flash drives including SSD
  • A firm quote will be provided within 24 hours

Expedited diagnostic fee

$100 + tax per drive
  • 12 hour diagnostics turnaround
  • Includes all types of hard drives and flash drives including SSD
  • A firm quote will be provided within 12 hours

Standard RAID drive diagnostic fee

$100+ tax per drive
  • 48 hour diagnostics turnaround
  • Includes IDE, SATA, SCSI, SSD and SAS drives
  • A firm quote will be provided within 48 hours

Expedited RAID drive diagnostic fee

$200+ tax per drive
  • 24 hour diagnostics turnaround
  • Includes IDE, SATA, SCSI, SSD and SAS drive
  • A firm quote will be provided within 24 hours

What would make my drive unrecoverable?

False promises and exaggerated success rates are found on most "data recovery" websites and advertisements of the industry. The strategy is simple. To lure you in with a false understanding of the process. Promising the lowest rates with the highest probability of success. Annual world-class training, updates on equipment, and years of experience are required for cases that involve advanced practice and professional data recovery.

Tampering from your local computer shop, big box store, or an inexperienced data recovery company can render your drive unrecoverable in many ways.  A drive that has been continuously powered on after a head failure will cause media damage (microscopic scratches on the surfaces of the platters).  The heads read the data by floating above and below each platter, but never actually touching.  If the platters become scratched, contaminated from opening, or nicked from banging then partial or full data loss is inevitable.

Level 1 Data Recovery

  • Logical data recovery
  • i.e.-accidental format or virus corruption

Level 2 Data Recovery

  • Minor physical damage
  • i.e.-bad sectors, firmware corruption or weak heads

Level 3 Data Recovery

  • Major physical damage
  • i.e.-bad heads, platter damage or seized motors

USB Flash Sticks

  • Advanced “Chip off”
  • i.e.-NAND degradation, physically damaged or bent boards


  • Advanced “Chip off” or PCB repair
  • i.e.-corrosion from liquid damage or NAND degradation

Servers or NAS devices

Contact us
  • Rebuilding failed RAID arrays
  • i.e.-damaged drives or a controller failure

Verify the recovered data upon completion

Once the quote has been approved and the data recovery has been completed you will have the opportunity to verify the recovered data upon completion to ensure complete satisfaction in our services.

Contact us M-F 9am-6pm Saturday 10am-2pm

By appointment

Call (800) 798-0727 or submit the contact form below.

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(We do not share your data with anybody, and only use it for its intended purpose)