Walk five minutes in any direction from the Square and you pass law firms, private wealth and advisory practices, accounting firms, architecture and design studios, medical and surgical offices, and the residential buildings where a good many of those people also work from home two days a week.

Almost all of it is data somebody is answerable for. Client files under privilege. Portfolio and transaction records under retention obligations. Patient records under HIPAA. Design and drawing sets a client paid for and owns. When a drive holding any of that fails, the question stops being “can the files come back” and becomes “who touched them, where did they physically go, and can I demonstrate it afterwards.”

Whether you’re in Manayunk, Old City, University City, Society Hill, Center City or Rittenhouse Square, the story is the same in Philadelphia.  And a prepaid shipping label answers none of that. Our answer is short: the drive goes from your hands to the engineer’s, the work happens in one certified laboratory, the custody record is written down, and the recovered data is securely erased two weeks after you have it back unless you tell us otherwise in writing.